Contents

Privacy Policy

Introduction

The Colitis Coach is committed to protecting your privacy.

We collect and process personal data about you to provide service and operate our business.

Our Privacy Policy explains how we collect, use, share and protect your personal information.

If you have any queries about this policy please contact:

ryan@thecolitiscoach.com

Postal Address:

The Colitis Coach, Watford, WD259BT, UK

When Do We Collect Information?

We collect personal information when you:

  1. Subscribe to newsletter;
  2. Complete an online quiz;
  3. Ask for more information about a product or service;
  4. Take part in a competition, prize draw or survey;
  5. Visit or browse our website. See our Cookie Policy;
  6. Contact by telephone, email or text.

We may also collect or acquire information about you from other organisations such as Google and Facebook.

What Information Do We Collect?

Information we collect includes, but is not limited to:

  1. Name, date of birth, gender, profile photo, e-mail address, postal address, telephone number, health declaration;
  2. Credit/debit card information, bank account/sort code number or other banking information; Note – we do not store your bank or credit card details on our web servers;
  3. Website or app usage. See our Cookie Policy;
  4. Your preferences for particular products or services or interests when you tell us what they are – or when we assume what they are, depending on how you use our services;
  5. The services you use and any other information related to your account including payments received and owed.

We may also collect or acquire information about you from other organisations such as Google and Facebook.

How Do We Use This Information?

Personal information collected will be held, used and disclosed by us for the primary purpose of providing training and fitness regimes including:

  1. Personalising fitness regimes to help you achieve individual fitness goals;
  2. Personalising fitness programs to suit your individual health requirements;
  3. Calculating and tracking your nutritional requirements;
  4. Contacting by phone, email or text to notify you of any account changes or service updates;
  5. To improve our services and customer support;
  6. To deal with complaints;
  7. Prevent and detect fraud or other crimes;
  8. Contact you with offers or promotions based on our analysis of how you use our services and what we think will be of interest to you.

Storage Of Personal Information

The Colitis Coach does not sell any of your Personal Information to third parties.

Personal information you provide will not be shared to another foreign entity unless we are required to do so by law, or you provide your express consent to such a disclosure.

We ensure organisations that provide us with related services have appropriate security measures, and only process your information in the way we have authorised them to. These organisations will not be entitled to use your personal information for their own purposes.

We will only retain your personal information for as long as necessary to provide our services.

  1. Personalising fitness regimes to help you achieve individual fitness goals;
  2. Personalising fitness programs to suit your individual health requirements;
  3. Calculating and tracking your nutritional requirements;
  4. Contacting by phone, email or text to notify you of any account changes or service updates;
  5. To improve our services and customer support;
  6. Prevent and detect fraud or other crimes;
  7. To deal with complaints;
  8. Contact you with offers or promotions based on our analysis of how you use our services and what we think will be of interest to you.

Your Privacy Rights

You have the following rights in relation to your data privacy: the right of access; the right of rectification; the right of erasure (the “right to be forgotten”); the right to restriction of processing; the right to be notified; the right to data portability; the right of objection; and the right to not be subject to automated profiling.

Access.  You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected. Please contact us at ryan@thecolitiscoach.com, the contact us section of the website or writing to the address below.

Rectification. If you believe we’re holding inaccurate information about you or your personal details, please contact us at ryan@thecolitiscoach.com

Erasure. You have the right to the erasure of the data we hold on you, when it is no longer needed to provide our services, or when you withdraw your consent for our processing (and we have no other lawful basis to hold your data).

Restriction. You have the right to ask us to place restrictions on processing your data in certain circumstances.

Notification. You have the right to be notified of any rectification, erasure or restrictions in relation to your personal data.

Portability. You have a right to receive the data we hold on you electronically in a format that allows it to be easily transferred to another data controller.

Object. You have the right to object to data processing of your personal data for direct marketing or profiling purposes.

Profiling. You have the right not to be subject to any decision based on automatic processing of your personal data.

Third Party Tracking

We use tools such as Google Analytics for collecting personal data about our website visitor’s online activities over time and across different web sites for marketing purposes. This is so we can ensure our website gives you the best possible experience. For more information and how to opt out from this please visit our cookies policy.

Cookies

The Colitis Coach uses cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your online activities). These collect information that tells us how you use our websites, web-related products and services. The use of cookies does not give us access to the rest of your computer.

This helps us make our website relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again.

You can choose to refuse cookies, or set your browser to let you know each time a website tries to set a cookie.

Please note however that if you disable our cookies you may not be able to access certain facilities on our website/apps.

 

This privacy policy was last updated on 15 January 2024.

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